<2%
covered functional RMA target
Measured by accepted batch within the agreed claim window.
Trust Center
Trust Center for B2B iPhone Wholesale Buyers
A procurement risk checklist for iPhone wholesale buyers: what can be verified before PI, before shipment, after delivery, and when repeat orders start scaling.
QC proof
before PI
Sample photos, test notes, IMEI or serial scope, and packing proof where agreed.
5-unit
trial path
Validate grade consistency and communication before scaling.
2 business days
claim review target
Initial review after complete claim evidence is received.
QC & dispatch
What inspection, grading, and packing look like
Representative of the standard workflow. On request, buyers can receive the actual QC report samples, IMEI clean-check records, battery references, grading notes, and packing photos for their own batch before approving the PI.
Functional QC
Battery health, Face ID, display, cameras, and network are checked per unit with a diagnostic pass.
Grading & sorting
Devices are graded A+ Premium / A Excellent / B Good by cosmetic condition before they are quoted.
Packing & dispatch
Protective foam packing, IMEI/scan records, and export-ready cartons for international shipping lanes.
How to read this page
Each promise shows measurement, scope, and exclusion.
The goal is not to claim zero risk. The goal is to make risk review visible before a wholesale buyer approves payment, releases a shipment, or repeats a batch.
Availability, price, and stock still come from WooCommerce-backed confirmation and the agreed RFQ or PI. RefurbMarket keeps the site RFQ-first: no Buy Now or checkout flow is used as the primary B2B path.
Before PI
Agree the batch risk controls before payment approval.
Use the RFQ stage to lock grade expectations, model and storage scope, trial quantity, proof format, and claim window before the proforma invoice is approved.
QC proof before PI
- Measurement
- Confirmed by sample proof pack availability and agreed evidence fields on the RFQ.
- Scope
- Appearance photos, boot status, screen and touch checks, battery reference, IMEI or serial scope, functional test notes, and packing photos when requested before PI approval.
- Exclusion
- Not a promise that every unit in a future scaled batch will be photographed individually unless written into the PI or order terms.
5-unit trial
- Measurement
- Measured as a small first order used to assess received grade mix, response speed, packing condition, and claim handling.
- Scope
- For new wholesale buyers who want to validate the operating process before repeat weekly or monthly procurement.
- Exclusion
- Trial pricing, availability, and exact model mix depend on live WooCommerce stock and agreed RFQ terms.
Before shipment
Check shipment evidence before the batch leaves the warehouse.
Before release, buyers can align the final SKU list, packing method, logistics route, and any agreed batch proof so the shipment matches the approved procurement scope.
Final batch proof
- Measurement
- Checked against the confirmed SKU, grade, storage, quantity, and packing scope in the PI or RFQ notes.
- Scope
- Packing photos, batch-level proof, and logistics details where agreed for the order.
- Exclusion
- Does not replace carrier liability, customs review, or buyer import obligations outside the agreed shipping terms.
Per-unit test video with every shipment
- Measurement
- Each dispatched unit is function-tested on camera before packing; recordings are shared with the buyer at or before dispatch.
- Scope
- Power-on, screen and basic function checks recorded per unit, referenced to the shipment's IMEI list.
- Exclusion
- Video documents dispatch-time condition; it does not replace the agreed RMA window or carrier liability for transit damage.
WooCommerce stock as source of truth
- Measurement
- Availability and price are confirmed from WooCommerce-backed catalog and RFQ confirmation before PI.
- Scope
- Model, storage, grade, quantity, and stock status used for wholesale quotation.
- Exclusion
- Next.js pages do not independently reserve stock or create checkout-side inventory rules.
After delivery
Make claim handling concrete if something is wrong.
The RMA path is evidence-led: buyer submits order reference, SKU, IMEI or serial where applicable, photos or video, and issue description for review.
<2% covered functional RMA target
- Measurement
- Covered functional RMA units divided by delivered units in the accepted batch, reviewed within the agreed post-delivery claim window.
- Scope
- Functional issues that are reported with complete evidence and fall inside the approved order terms.
- Exclusion
- Buyer misuse, impact damage, liquid damage, unauthorized repair, missing evidence, and cosmetic variance inside the approved grade band.
2-business-day claim review target
- Measurement
- Initial review target starts after complete claim evidence is received.
- Scope
- Covered cases move toward replacement, account credit, or negotiated commercial adjustment based on evidence, severity, and stock availability.
- Exclusion
- The review target is not an automatic approval, refund guarantee, or commitment to a specific resolution before evidence review.
For repeat buyers
Turn one approved batch into a predictable supply rhythm.
Repeat buyers can use the same proof, claim, and replenishment language across RFQs so quality expectations stay consistent as order volume grows.
Repeat supply planning
- Measurement
- Tracked through recurring demand, preferred model mix, grade tolerance, and weekly or monthly replenishment discussions.
- Scope
- Wholesale iPhone buyers who have validated the trial path and want a more stable procurement rhythm.
- Exclusion
- Forecasts are not guaranteed allocations until stock, price, and commercial terms are confirmed in the RFQ or PI.
Consistent evidence language
- Measurement
- The same measurement, scope, and exclusion language can be copied into future RFQs.
- Scope
- QC proof, batch proof, RMA evidence, review target, and resolution options.
- Exclusion
- Special buyer requirements must still be written into the specific RFQ or PI for that order.
Your account manager
Charles
Wholesale quotes, QC proof & shipping coordination · Mandarin / Cantonese · English (chat)
Response target: within 2 business hours (Mon–Sat, GMT+8)