RMA & DOA Policy (B2B)

This policy applies to wholesale B2B transactions only. It defines the minimum claim process and evidence requirements for DOA and verified quality issues.

1. Claim Scope

Eligible claims include DOA devices and functional defects inconsistent with the agreed wholesale grade baseline. Cosmetic variance within the grade band is not automatically an RMA event.

2. Claim Window

For the standard B2B RFQ flow, covered functional RMA is targeted within 30 days after delivery confirmation unless the accepted PI or contract states a different inspection period. Late claims may be rejected unless otherwise agreed in writing.

3. Required Evidence

Each claim must include order reference, SKU, IMEI/serial, clear failure description, and diagnostic proof (photos/video/test logs). Incomplete submissions may be returned for clarification.

4. Resolution Methods

Complete evidence receives an initial review target within 2 business days. Approved claims are resolved through replacement units, account credit, or negotiated financial adjustment, depending on stock availability and case severity.

5. Return Logistics

Return routing, carrier, and freight responsibility follow the approved RMA instruction. Unauthorized returns may be refused at destination.