iPhone Wholesale Grade Dispute Handling

Prevention first

Most grade disputes are preventable when RFQ includes clear grade expectations, resale context, and claim evidence format.

Pre-shipment alignment reduces post-delivery friction and speeds final settlement.

Buyer Q&A

What causes most grade disputes?
Misaligned grade expectations and incomplete evidence standards are the most common causes.

How can disputes be reduced before shipment?
Use clear grade definitions, sample references, and SKU-level communication in RFQ and quote notes.

What evidence is needed in a dispute claim?
Order reference, SKU/IMEI detail, and timestamped photos or videos are required for fair assessment.

Are cosmetic variances always claimable?
Not always. Cosmetic findings are evaluated against agreed grade bands, not retail-new standards.

How are accepted disputes resolved?
Resolution can include replacement, account credit, or negotiated adjustment based on case context.