1. Coverage Period
Standard coverage follows the B2B RMA & DOA Policy: covered functional claims within 30 days of delivery confirmation, unless the accepted PI states otherwise.
2. Covered Issues
Functional hardware faults not caused by misuse, liquid exposure, unauthorized repair, or accidental damage may be covered after inspection.
3. Exclusions
Cosmetic wear, battery aging, impact damage, and failures caused by non-standard usage or third-party modification are excluded.
4. Claim Process
Contact support with order details and issue evidence. Our team will provide next steps for diagnosis and service.
5. Support Contact
For warranty claims, email zeyu at refurbmarket dot store.