Refund & Return Policy

Last updated: July 6, 2026
Store: Refurb Market
Website: https://refurbmarket.store
Support: zeyu@ at refurbmarket. dot store
Registered Entity: Shenzhen Wulong Digital Technology Co., Ltd.
Business Address: SEG Technology Park 7C26, Huaqiangbei, Shenzhen, China; Unit 3017, 1 Hung To Road, Kwun Tong, Hong Kong

1. Scope

RefurbMarket sells wholesale B2B batches quoted through the RFQ process. This page is a short summary: the controlling terms for refunds and returns are the accepted proforma invoice (PI) and the B2B RMA & DOA Policy. Where this summary and the accepted PI differ, the accepted PI applies.

2. Covered Claims

Covered functional claims (including DOA units) are accepted within 30 days of delivery confirmation, unless the accepted PI states a different inspection period. Claims are evidence-led: submit order reference, SKU, IMEI/serial, a clear failure description, and diagnostic proof (photos, video, or test logs). Complete claim evidence has a 2-business-day initial review target.

3. Resolution

Approved claims are resolved through replacement units, account credit, or negotiated commercial adjustment, depending on stock availability and the agreed order terms. Return routing, carrier, and freight responsibility follow the approved RMA instruction; unauthorized returns may be refused at destination.

4. Exclusions

• Cosmetic variance within the agreed grade band is not a defect and is not an RMA event.
• Buyer misuse, liquid damage, impact damage, unauthorized repair, and claims with missing evidence are excluded, consistent with the Warranty Terms.
• Change-of-mind returns are not offered on wholesale batches.

5. How to File a Claim

Contact zeyu@ at refurbmarket. dot store with your order reference and claim evidence before shipping anything back. The full claim process, evidence rules, and return logistics are documented in the RMA & DOA Policy.